Todo lo que cambia en la plataforma, versión por versión. Lo nuevo, lo mejorado y lo corregido.
October 29, 2026
This release brings a redesigned adoption report with AI-powered insights, a new way to track exceptions in advance, and several reliability improvements across incidents and the platform.
The adoption report now gives hospital managers a clearer picture of who is using the platform and how usage evolves over time, with an AI-written summary and per-bed detail so nothing gets lost even for larger facilities. The report is also designed to read well regardless of client size, avoiding empty or sparse pages.
Organizations managing multiple clients can now receive a single weekly summary email that combines contract compliance and live status information across all their clients, instead of separate reports for each. An AI-written summary highlights the most important client and issue of the week.
We made several improvements to existing reports, including more accurate comparisons against prior periods, clearer handling of clients or areas with nothing scheduled, and better authorization handling in ticket workflows.
Users resolving an incident can now view every photo that was attached when it was created, instead of only the first one. Incident categories can now be set up per zone rather than only for an entire client, giving more precise control over what appears in each area. We also improved notification emails sent when an incident is reported or resolved.
Exceptions can now be registered ahead of time instead of only after the fact, and a single exception can now cover a date range instead of just one day or a full week.
We added support for contracts based on specific expected dates rather than only recurring weekly or monthly patterns, fixing cases where overnight work completed the night before its expected date was incorrectly marked as pending.
We improved loading states, filters, and error messages across the platform to make them clearer and more reliable, and adjusted zone permissions so only the right roles can lock or unlock zones.
We fixed an issue that could prevent incident photos from uploading correctly, resolved a display issue that caused some zones to show an incorrect status after their inspection was overdue, fixed an issue that caused data to fail loading when opening a client, corrected duplicate incident submissions in some cases, resolved a repeated permission prompt affecting the scanner on certain mobile devices, and changed how photos are selected when resolving an incident from a desktop computer so a photo can be chosen from files instead of only using a camera.
For any questions or feedback about this release, please contact our support team. Thank you for using eGenya.
September 1, 2026
This release brings a smarter, time-aware AI overview for supervisors, proactive WhatsApp compliance alerts, and a new Exceptions module for documenting compliance gaps.
We introduced a new Exceptions module that lets managers formally record why an area did not meet its expected cleaning frequency, with supporting documentation and an optional attachment. Exceptions appear in the Compliance Report and can also be exported as their own on-demand document, giving service teams a clear, traceable way to explain low compliance without changing the compliance numbers themselves.
The instant AI overview supervisors can request now factors in the time of day when judging how serious a situation is, so an operation isn't marked critical simply because the shift has just started. For clients with multiple sites, it can also compare compliance across sites side by side instead of only showing one combined number.
Supervisors can now receive a daily WhatsApp message summarizing which of their locations need attention, complete with a short AI-generated note for context. This means supervisors no longer have to open the platform just to check whether something is at risk.
We made several improvements to incident handling and reporting: WhatsApp incident messages can now show criticality level and estimated resolution time when configured, and clients can enable an option to notify an incident reporter by email once their incident is resolved. We also improved how exception and compliance information is displayed for locations that track occupied rooms and incomplete rounds, and made layout fixes to reporting so long lists of items and long names display more cleanly.
We reorganized the Exceptions area for easier access and improved how you can select multiple areas at once when creating or editing exceptions. We also fixed how the Orquestra login link appears when shared, and adjusted the scan entry screen to make incident reporting the primary option for external users.
We fixed an issue affecting how zone and inspection statuses were calculated outside of scheduled hours, an issue that could cause bed status to be lost during certain integration updates, an issue that could prevent some incident photos from uploading, and a session issue that could interrupt users resolving incidents from a shared link.
For any questions or feedback about this release, please contact our support team. Thank you for using eGenya.
August 6, 2026
We added AI-powered summaries that give teams an instant overview of their operation's performance.
We added AI-powered summaries to help teams understand their operation at a glance. Compliance reports now include an automatic written summary highlighting trends and problem areas. Supervisors can also request an instant AI overview with one click.
We added new reports for clients and organizations, plus a shift coverage report and a new adoption report for Orquestra. These give teams a clearer view of their operation at every level. Each report can be delivered automatically by email.
We fixed several errors affecting the accuracy of compliance reports. We also simplified the color scale to green, yellow, and red. These changes make reports more reliable and easier to read.
Incidents can now be exported as a PDF report and support up to five photos instead of just one. We also improved how incident alerts are routed, sending them automatically to the right team. We fixed an error affecting how some incidents were displayed.
We fixed several errors in the honeycomb map view to make it more consistent and reliable. The view now also remembers your display settings between visits. Supervisors can turn on an optional sound alert when a zone becomes delayed.
Photos taken from the in-app camera now show the date and time directly on the image. This makes it easier to confirm exactly when a photo was captured.
Requests can now require approval from a designated authorizer before moving forward. Rejections include a clear reason, and rejected requests can be corrected and resubmitted.
We added search and filters to the board and list views, priority color badges, and Excel export for the full ticket list. Requests can be edited inline and now close only through the X button, preventing accidental data loss. Tickets left untouched for over 7 days are archived automatically.
We fixed an error affecting access to the platform for some users. Orquestra also has a new dedicated sign-in page.
We fixed an error that could briefly show outdated information when switching between clients within the same organization. This change improves overall reliability across the platform.
For any questions or feedback about this release, please contact our support team. Thank you for using eGenya.
April 14, 2026
This release brings bug fixes, a new Healthcare panel with dashboards, Microsoft SSO, and improved incident filters.
We resolved several issues affecting day-to-day use, including session timeouts, slow tenant switching, compliance report calculations, and schedule printing. These fixes improve overall reliability and make the platform smoother to use.
We enhanced existing filters and added new ones for a better experience. We also improved how client settings are updated internally, making the process more reliable and efficient.
We updated text styles, sizes, and buttons across the platform to create a cleaner and more consistent look. These changes make the app easier to read and more pleasant to use.
We launched a new Healthcare panel featuring multiple dashboards that give users better visibility into their processes. This makes it easier to monitor and understand key information at a glance.
We added activity and date filters to the Incidents section, making it easier to find and review specific records. This helps users navigate and manage incident information more efficiently.
We added required fields in Ticketech to ensure key information is always captured when creating tickets. This helps keep data complete and makes the system easier to use consistently.
We added Microsoft Single Sign-On (SSO) so users can log in with their Microsoft account. We also improved the error messages shown when trying to sign in with an email that is not enabled, making it clearer what to do next.
We introduced a new Facility feature that allows users to monitor whether systems are running correctly or experiencing issues. It also tracks whether services are meeting their scheduled times, giving teams better visibility and control.
For any questions or feedback about this release, please contact our support team. Thank you for using eGenya.
March 24, 2026
We implemented advanced protections across authentication, data access, and user verification to strengthen platform security.
We fixed an issue where photos taken on Android devices could appear rotated incorrectly. We also resolved a problem when updating phone numbers. Other minor fixes were included to improve overall reliability and daily operations.
We updated settings for certain customers, including changes to their frequencies and configurations. We also enhanced reporting and the control tower to provide better visibility for those clients. Other adjustments were made to match their specific needs.
We optimized Ticketech's overall platform performance for a faster experience. We also added an evidence field to better adapt the system to specific customer needs.
We refined the message shown when sharing an eGenya link. The new message is clearer and provides a better experience for the person receiving it.
We upgraded user identification in our internal tool to make management easier. We also enhanced the MultiQR module to work more reliably behind the scenes.
We made internal improvements to our integration with hospital systems. These changes help streamline internal operations and make day-to-day processes run more smoothly.
We enabled a new Mexican domain so users in Mexico can access the platform from their country. This provides a more convenient and reliable connection for our Mexican customers.
We implemented a new messaging platform to handle notifications more efficiently. This update improves how messages are delivered, making communication faster and more reliable for users.
We implemented advanced protections across authentication, data access, and user verification. The system now detects and blocks suspicious access attempts while maintaining a seamless user experience.
We improved input validation and data handling to protect against unauthorized manipulation and ensure that sensitive information is only visible to users who need it.
For any questions or feedback about this release, please contact our support team. Thank you for using eGenya.
March 2, 2026
Facility clients with more than one cleaning type can now access new sections to track daily, weekly, and monthly progress.
We added new customers and refreshed existing customer data to reflect their current operations. This ensures the platform always shows accurate and up to date information.
We improved the visual experience and added new options, including selecting the cleaning type for each task, managing labs in bulk, and setting a start date for laboratories. Managers now receive a notification when new schedules are uploaded, along with other improvements.
Facility clients with more than one cleaning type can now access new sections to track daily, weekly, and monthly progress. A new weekly and monthly compliance report is also available, and this feature can be configured for any client that needs it.
We improved the mobile experience so that tapping the honeycomb now lets you choose to register an activity or report an incident. This makes it faster and easier to take action directly from the map view.
We developed a new client setup mode called Status Control, including new workflows and honeycomb views. The platform was also updated to handle this data correctly and ensure everything works as expected.
We optimized how zones load across the platform, reducing response times and improving overall performance. This makes the experience smoother and more reliable for all users.
We added a new SLA configuration field for ticket request columns, so response time goals can be set for each stage. The dashboard now shows delayed tickets, and responsible users receive a daily notification to help ensure tickets are resolved on time.
Healthcare clients can now see the zone name along with its description or a custom name in the home menu counters. This makes it easier to identify exactly which zone is being referenced at a glance.
We added an internal configuration to set how the home menu opens by default for each user, either expanded or collapsed, and this setting stays in place until changed. Additionally, when grouping or ungrouping clusters, the panel now keeps the current zoom level so users don't have to readjust it every time.
For any questions or feedback about this release, please contact our support team. Thank you for using eGenya.
February 17, 2026
We created new Facility-type clients and updated configurations to expand platform usage and keep client setups current with their operational needs.
What's New
New Facility clients and configuration updates
We created new Facility-type clients and updated configurations for existing ones. This helps expand platform usage and ensures client setups stay current with their operational needs.
Clearer Healthcare reports for a new client
We adapted the information displayed in reports to make data easier to read and understand for a new Healthcare client. This adjustment improves how their team reviews and interprets their operational data.
Timezone configuration for international clients
We made progress on timezone configuration by client, allowing users from different countries to interact with the platform correctly. This ensures time-based features work as expected regardless of location.
International phone number support
We updated client settings to support phone numbers from different countries when creating users and performing validations. This makes it easier to onboard and verify users operating outside the default region.
Improved internal user management tool
We enhanced the internal tool used to create, update, or delete users and adjusted how the system handles the email address saved for account access. This makes user administration smoother and more reliable.
Updated internal performance tracking panels
We deactivated some internal panels used to measure performance and activated a new section with more relevant charts. This provides better insights and makes it easier to track what matters most.
For any questions or feedback about this release, please contact our support team. Thank you for using eGenya.
February 4, 2026
Ticketech email notifications have been refreshed to be clearer and more concise, focusing on the most relevant information. The updated format looks more professional and is easier to read.
What’s New
• Optimized workflow page loading
We improved how Activity workflows load by bringing them in smaller batches instead of all at once. This makes the platform faster and smoother, especially for clients with many zones.
• Bug fixes and smoother zone updates
We resolved several issues, including a filter that wasn’t available and a problem when updating a zone. These fixes improve day-to-day reliability and reduce interruptions.
• More efficient customer data uploads
We improved the internal process used to upload customer data into the platform. This makes the operation faster and more efficient, helping our teams work more smoothly behind the scenes.
• Improved Android camera experience
We updated the Android camera system to make taking and uploading photos smoother during workflows. This helps prevent slowdowns or resource issues on devices when adding images.
• Updated and centralized fonts across the platform
We refreshed and standardized the fonts used across the app so text looks consistent everywhere, including in PDF reports. Font settings are now managed from one central place, making future updates faster and more consistent.
• New integration for a hospital system
We added a new integration point to connect eGenya with a hospital system for a specific customer. This enables a smoother exchange of information and better supports their day-to-day operations.
For any questions or feedback about this release, please contact our support team. Thank you for using eGenya.
January 21, 2026
Ticketech email notifications have been refreshed to be clearer and more concise, focusing on the most relevant information. The updated format looks more professional and is easier to read.
What’s New
Ticketech email notifications have been refreshed to be clearer and more concise, focusing on the most relevant information. The updated format looks more professional and is easier to read.
Ticketech now includes a R.U.T. field when adding Proveedores in Settings. This helps validate that new suppliers are real companies and provides stronger information for audit purposes, while remaining visible only in the Proveedores list (and stored in the database).
A new Ticketech Settings section allows you to manage the “Management / Department / Area” hierarchy and assign a responsible owner to each level. This enables automatic ticket routing to the right person and makes it easy to keep the structure up to date.
An alternative incident registration flow is now available that removes the WhatsApp validation step (when enabled). Users can optionally add their name, attach a photo, and submit securely using CAPTCHA verification.
The internal customer setup tool now supports storing a target time for a second type of cleaning. This enables clearer performance tracking, such as comparing real execution time vs. the defined target.
The internal profiles tool was enhanced so automatically generated profile IDs are more meaningful. It also now supports editing the profile ID when needed.
Reporting and activity records were adjusted for specific customers to make the data easier to understand. Filters and activity details are now more consistent and readable.
We fixed an issue where adding an evidence photo on certain mobile devices could cause the app to close unexpectedly. We also corrected the customer data export so tasks now download with their IDs, reducing confusion during updates.
For any questions or feedback about this release, please contact our support team. Thank you for using eGenya.
January 5, 2026
TicketTech comments for SSGG users are now private by default, with a warning shown when switching to public. We also improved the Ticket card ...
What’s New
TicketTech comments for SSGG users are now private by default, with a warning shown when switching to public. We also improved the Ticket card for clearer information, removed unnecessary fields, and added Cotizado and Proveedor fields for “Compras” and “Solicitudes” tickets.
We improved TicketTech layout and scrolling for a more stable experience. Tickets created by requester users can now be assigned automatically based on the ticket’s area, and we performed bulk data validation to support upcoming TicketTech dashboard work.
TicketTech now includes a real-time dashboard with multiple charts to make ticket activity easier to understand. A new Settings tab was also added to self-manage “Proveedor”, “Ambito”, and “Modalidad de ejecución”.
The “Reporte de Registro Diario” now includes a Photo Evidence section when records contain images. This makes it easier to review and validate findings.
We improved Panel charts with updated colors, thicker lines, and cleaner timelines by hiding days without frequency configuration. Facility clients also get an updated home pie chart with neutral labels and a clearer status indicator.
When downloading the Records Excel or the Compliance Report data, the file now includes each zone’s cluster hierarchy. This provides more context when reviewing results across locations.
Google SSO now allows users to retry sign-in if the pop-up is closed during login, and Compliance export dates now match the selected filters. We also improved reliability for a Healthcare edge case involving forcing a case to remain in its current state.
We implemented Microsoft Clarity to better understand user interactions, usability issues, and friction points. We also updated internal tools to store additional data needed for future enhancements.
We improved reporting sections related to the Activity field to ensure stronger consistency across Facility reports. This makes activity-based reporting clearer and more reliable.
For any questions or feedback about this release, please contact our support team. Thank you for using eGenya.
December 21, 2025
We fixed an issue that affected some filter buttons on mobile. Filters now respond reliably when using the mobile view.
What’s New
We fixed an issue that affected some filter buttons on mobile. Filters now respond reliably when using the mobile view.
The Reporte de Registro Diario now supports adding photo evidence captured during the QR code scan flow. This helps you validate daily records with visual support when needed.
We added the ability to archive or delete tickets in Ticketech. Archived tickets remain available for reference, while deleted tickets are removed from active visibility.
Ticket visibility is now more consistent across lists and history, so it’s easier to understand a ticket’s current state. This also improves how ticket information is presented to people who submitted the request.
We improved filters, ticket naming, ID visibility, and ticket-type colors to make tickets easier to read and manage. We also refined mobile viewing, fixed long-link display issues, and updated the “ticket created” confirmation screen.
We fixed an issue in our internal tool used to load or update client information.
For any questions or feedback about this release, please contact our support team. Thank you for using eGenya.
November 24, 2025
We refreshed Ticketech’s content and visuals to align with the latest eGenya branding. Texts, logo usage and colors are now more consistent, offering a clearer and more professional experience.
What’s New
We refreshed Ticketech’s content and visuals to align with the latest eGenya branding. Texts, logo usage and colors are now more consistent, offering a clearer and more professional experience.
The mobile ticket view has been adjusted so information is displayed correctly on different devices. This makes it easier for users to open, read and manage their tickets from their phones.
For any questions or feedback about this release, please contact our support team or reach out to your usual eGenya representative. Thank you for using eGenya.
November 19, 2025
We updated the Reporte de Cumplimiento to make it clearer and easier to use. Text labels and column headers are more consistent, and clusters are now sorted in a natural, human-friendly order.
What’s new
We updated the Reporte de Cumplimiento to make it clearer and easier to use. Text labels and column headers are more consistent, and clusters are now sorted in a natural, human-friendly order.
We improved our internal tenant upload process in both the CLI and the UI. It now supports two extra configuration fields from the client spreadsheet, which are validated and stored so they are correctly applied to each client.
We enabled secure external access to our internal Metabase analytics tool and connected it to the MongoDB database. All data access now uses encrypted connections, proper login, and validated queries for safe and reliable dashboards.
We simplified the Ticketera module by removing the “reclamo/sugerencia” request type and other unused fields. We also removed the top header bar and updated the Kanban boards so all statuses appear in one horizontal row with a scrollbar when needed.
We improved how users work together and organize tickets. The request form now uses a cascading Gerencia–Departamento–Área selection, comments support @mentions with email alerts, and SSGG users have a three-dots menu with delete and archive actions.
For any questions or feedback about this release, please contact your usual account team or reach out to us through your standard support channels.
November 14, 2025
Turn WhatsApp and email on/off per tenant from the admin screen. When enabled, SUPER ADMINS see a dashboard icon for quick access. Internal use only; no changes for standard users.
What’s New
Turn WhatsApp and email on/off per tenant from the admin screen. When enabled, SUPER ADMINS see a dashboard icon for quick access. Internal use only; no changes for standard users.
Restrict messaging in development with an admin-editable whitelist of allowed emails and phone numbers. This prevents unauthorized notifications and alerts during testing, and can be updated anytime from the admin UI.
Requesters receive an email when SSGG posts a public comment or changes a ticket’s status. SSGG is notified when the requester adds a public comment, so both parties stay informed automatically.
The requester experience is streamlined to the essentials. “My Requests” opens by default after sign-in, and only “My Requests” and “New Request” are visible—no other menus.
SSGG users can switch between their eGenya products or open a dashboard for any tenant in their organization from a single selector. Quick, one-click navigation without losing context.
Scan a QR to view all available tenants for that organization and choose where to act. Submit incidents across tenants in one guided flow with built-in permission checks. Fully tested end-to-end, with minor stability fixes included.
For any questions or feedback about this release, please contact our support team. Thank you for using eGenya.
November 5, 2025
SSGG users can reassign a ticket to another SSGG user directly from the ticket.
What's New
• Direct Ticket Reassignment for SSGG
SSGG users can reassign a ticket to another SSGG user directly from the ticket. This keeps clear ownership and gets requests to the right person faster. No extra confirmation steps are needed.
• Internal Tool: Client QR & Zone PDF Export
A new tool exports one PDF per client with all active QR codes and their zones. It supports audits and field work for our internal teams. No changes for end users.
• Internal Fix: Zone Policy Assignment & Export
We fixed an issue with assigning zone policies and exporting that data. Results are now consistent across zone types for the same client. This does not change the user experience.
• Connectivity & Cache Improvements
We researched cases with poor signal and slow loads and made improvements. Better caching and loading make pages more reliable.
• Clearer Filter Labels on Zone view
In the Zones section of the UI, filter labels are clearer and adapt to the available space.
For any questions or feedback about this release, please contact our support team. Thank you for using eGenya.
October 26, 2025
A new report lists active users (First Name, Last Name), their Profile, and up to 31 daily columns.
What’s New
A new report lists active users (First Name, Last Name), their Profile, and up to 31 daily columns. The interface mirrors Atrasos por Zona, reusing the same filters and layout, and adds an Export to Excel option. Default sorting preserves original creation order so the newest users appear at the end.
Clicking any zone now opens the Registros view automatically, pre-filtered for that specific zone. This streamlines the flow from overview to detail and reduces extra clicks.
An internal workflow validates the full client update information for completeness and accuracy before any change is applied. This reduces errors and ensures consistent, reliable customer data.
For any questions or feedback about this release, please contact our support team. Thank you for using eGenya.
October 13, 2025
A new internal Perfiles tab has been added to help manage and organize user profiles within eGenya.
What’s New
For any questions or feedback about this release, please contact our support team. Thank you for using eGenya.
October 8, 2025
The SSGG dashboard now includes two Kanban-style boards for SOLICITUDES and COMPRAS...
What’s New
For any questions or feedback about this release, please contact our support team. Thank you for using eGenya.
October 1, 2025
Requesters can now see a full list of their submitted tickets to easily follow status and progress.
What's New
For any questions or feedback about this release, please contact our support team. Thank you for using eGenya.
September 29, 2025
We’ve added safeguards to ensure registries are never saved in error states.
What’s New
For any questions or feedback about this release, please contact our support team. Thank you for using eGenya.
September 23, 2025
The CLI now updates the zone identifier when an existing zone ID ...
What's New
The CLI now updates the zone identifier when an existing zone ID is detected but a different identifier is found in the internal data. The update retains the current zone ID and replaces only the zone identifier, ensuring consistency while preserving existing records.
QR codes flagged for deactivation in the provided data are now automatically disabled in the system. Once deactivated, these codes can no longer be scanned or used in any workflow, ensuring greater control and security.
We corrected an internal data export process that was generating inaccurate outputs. The export now delivers consistent and reliable information, ensuring accuracy for reporting and related operations.
Users can now download the reports “Atrasos por Zona” and “Registros por Usuario” directly from the UI in Excel format. This enhancement improves accessibility and allows faster data analysis without requiring external tools.
A new option in the Admin UI lets administrators decide how to handle results that go beyond 100% compliance. They can choose to cap the value at 100% or allow higher results to be tracked separately, offering more flexibility in compliance reporting.
For any questions or feedback about this release, please contact our support team. Thank you for using eGenya.
September 15, 2025
Configurable Compliance ReportingReporting has been enhanced to allow flexible configuration.
What's New
• Configurable Compliance Reporting
Reporting has been enhanced to allow flexible configuration. In one mode, compliance is capped at 100% with over-compliance included in the same report as a separate data point. In the alternative mode, over-compliance is combined directly into the main compliance value. This provides clients with greater flexibility in how compliance results are displayed.
• Zone-Level Compliance Reports with Excel Export
Users can now generate compliance reports filtered by a selected date range and organized by zone. A new interface button enables direct download of the results into Excel format, making it easier to analyze and share data.
• Bug Fix for Client Data Export
An internal issue affecting the download of specific client data sheets has been resolved. The export process now works reliably, ensuring accurate and complete data retrieval without errors.
For any questions or feedback about this release, please contact our support team. Thank you for using eGenya.
September 12, 2025
A new UI module enables streamlined client data uploads, providing a clear alternative to CLI-based imports.
What's New
• Client Upload via UI Module
A new UI module enables streamlined client data uploads, providing a clear alternative to CLI-based imports. The interface delivers immediate feedback on the upload status, with detailed success and error messages to ensure users understand each step. This update improves transparency and usability while remaining fully aligned with backend operations.
• Dynamic Ticket Submission Forms
The ticket submission process now features dynamic forms that adapt based on the selected request type—COMPRAS, SOLICITUDES, or RECLAMO / SUGERENCIA. Each form loads specific fields relevant to its category, ensures required inputs are validated, and resets cleanly when switching types. This update simplifies submissions and ensures tickets are consistently created in the "Ingresado" state.
• Support for External Logo URLs in Compliance Reports
Compliance reports now support client logos hosted on external URLs, in addition to those stored in the local repository. This fix ensures that report generation no longer fails due to externally referenced images, eliminating related runtime errors and preserving full compatibility with existing logo storage methods.
• Fix for Inclusive 'Until' Date in CSV Schedule Import
The fixed schedule import command now correctly includes inspections scheduled on the final day defined by the until parameter. This resolves an issue where inspections on that day were skipped due to incorrect time handling. The update ensures accurate scheduling, maintains compatibility with existing CSVs, and respects the configured timezone.
• Compliance Report Retrieval Restored in Admin UI
A bug preventing compliance reports from being retrieved via the internal admin UI has been fixed. The report generation process now works reliably across all clients, with proper error handling in place to notify users if retrieval fails. This ensures smoother internal monitoring and validation.
For any questions or feedback about this release, please contact our support team. Thank you for using eGenya.
August 21, 2025
We’ve fixed an issue where certain icons appeared distorted due to incorrect dimensions.
What's New
• Corrected Icon Display in Tasks
We’ve fixed an issue where certain icons appeared distorted due to incorrect dimensions. Updated versions of these icons have been uploaded with the proper sizing. As they retain their original filenames, the corrected icons now display properly across all associated tasks without requiring additional updates.
• Improved Role Assignment for New Users
We’ve fixed an issue that caused some new user profiles to miss assigned roles during creation. Now, all users receive the correct access and permissions immediately upon setup, ensuring a smooth start for every client.
• Healthcare Profile Data Restored
We resolved a data issue in the Healthcare module that was affecting clinic operations. Profile integrity has been restored, ensuring reliable access to key features like bed management and discharge tracking.
• Quick Request Creation for SOLICITANTE Users
Users with the SOLICITANTE role can now submit requests directly from the home screen via a new “New Request” button—making it faster and easier to report needs or issues.
For any questions or feedback about this release, please contact our support team. Thank you for using eGenya.
August 18, 2025
We’ve launched Google Single Sign-On (SSO) in production.
What's New
• Google Sign-In Now Available
We’ve launched Google Single Sign-On (SSO) in production. Registered clients can now choose to log in using their Google account, making access faster and more convenient. Only verified users with matching emails in eGenya can authenticate.
• All Icons Now Displayed
We’ve uploaded and linked all previously missing icons. Each one is now correctly shown in the interface, improving visual clarity across the platform.
• Better Error Tracking for Workflow Issues
We’ve upgraded our error tracking to better understand and resolve the “sin tareas asociadas” issue. Errors now include user and workflow details, helping us trace and address problems more effectively.
• Google Sign-In Fallback for Popup Blockers
Users with popup blockers can now log in without issues. The system detects when popups are blocked and switches to a secure fallback method automatically—no user action required.
For any questions or feedback about this release, please contact our support team. Thank you for using eGenya.
August 7, 2025
Healthcare clients can now generate reports showing how long each zone stays in a particular state...
What's New
For any questions or feedback about this release, please contact our support team. Thank you for using eGenya.
July 3, 2025
Profile Filter Enhancement in Registry Tab We’ve updated the Registry tab to display user profiles instead of roles in the Profile filter.
What’s New
Profile Filter Enhancement in Registry Tab
We’ve updated the Registry tab to display user profiles instead of roles in the Profile filter. This fix eliminates confusion and ensures accurate filtering based on actual user profiles, improving the clarity and precision of the registry management experience.
Improved Workflow Management in Zones
We’ve redesigned how workflows are handled within zones to make them easier to manage and more context-aware. This update introduces a clearer structure that separates regular activities from incident-specific workflows, allowing for more flexible and intuitive control based on each situation.
Compliance Report Historical Data Integration
We’ve incorporated all legacy compliance report data into our system database. This ensures continuity and accessibility of past compliance records, enriching reporting capabilities for all users.
Streamlined Client Creation via UI
A new client creation process has been implemented through the user interface. This enhancement significantly speeds up client onboarding, making it more efficient and intuitive for users managing client entries.
For any questions or feedback about this release, please contact our support team. Thank you for using eGenya.
May 13, 2025
What’s New Compliance Report Activation We’ve updated our system to include the compliance report feature for all new clients.
What’s New
Compliance Report Activation
We’ve updated our system to include the compliance report feature for all new clients. This ensures that all customers can now access comprehensive compliance tracking, enhancing the overall reporting process and improving transparency.
New User Profile Compatibility
We’ve made changes to the user creation process by introducing a mandatory profile field. This update prevents the creation of users without a profile, ensuring that all user accounts are properly categorized and aligned with the new profile-based system.
Support Ticketing System
We’ve added access to a new support ticketing system, allowing our large clients to submit support tickets directly. These tickets are now managed by our Customer Success team, ensuring faster response times and a more organized support experience.
April 30, 2025
Zone Search Tool FixWe have resolved an issue with the zone search tool that previously led to inaccurate results.
What’s New
• Zone Search Tool Fix
We have resolved an issue with the zone search tool that previously led to inaccurate results. With this fix, users can now locate and manage zones with greater precision and efficiency, significantly improving the overall user experience.
• Registries and Registries Spreadsheet Profile Compatibility
We have updated the compatibility between Registries and the Registries Spreadsheet to work seamlessly with user profiles. This replaces the previous role-based nomenclature, streamlining user management and aligning with our latest profile-based approach.
For any questions or feedback about this release, please contact our support team. Thank you for using eGenya.
We’ve refined the Compliance Report to improve readability and usability.
What’s New
We’ve refined the Compliance Report to improve readability and usability. Text labels and column headers have been updated for greater clarity, and clusters are now displayed in a natural, human-readable order. These improvements make it easier for users to interpret data and navigate the report efficiently.
The Excel registry export structure has been refined for a specific client to meet updated data requirements. This targeted enhancement ensures accurate reporting and full alignment with the client’s operational processes.
Users with the Manager profile now have visibility and access to the Compliance Report directly from the web interface. The report appears in the main navigation menu and automatically adjusts its data scope based on each user’s assigned permissions, ensuring secure and relevant insights.
For any questions or feedback about this release, please contact our support team. Thank you for using eGenya.
